Shipping & Returns

This policy applies to consumer orders placed through gc18.co.uk.

1. Where we deliver

We currently deliver to eligible addresses in:

• England;
• Scotland;
• Wales; and
• Northern Ireland.

Availability of individual delivery services may vary by postcode.

The delivery options available for your address will be displayed at checkout.

2. Delivery charges

Our current delivery options include:

Standard Tracked Delivery — £4.99

Orders are sent using an appropriate tracked delivery service.

Estimated delivery timing will be displayed at checkout.

Royal Mail Tracked 24 / Express Delivery — £6.99

Royal Mail Tracked 24 currently aims to deliver on the next working day following dispatch.

This is a delivery aim and is not a guaranteed next-day service.

Equivalent tracked services may occasionally be used where reasonably necessary.

Orders over £35

Eligible consumer orders over £35 qualify for free tracked delivery using the delivery service specified on our website or at checkout.

3. Dispatch cut-off

Our current dispatch cut-off is 6:00pm on working days.

Orders placed before 6:00pm Monday to Friday will normally be processed for dispatch that working day, subject to stock availability, payment approval and operational circumstances.

Orders placed:

• after 6:00pm;
• on a Saturday;
• on a Sunday; or
• on a bank holiday

will normally be processed on the next working day.

We do not normally dispatch orders on Saturdays, Sundays or bank holidays.

4. Delivery estimates

Delivery times are estimates unless explicitly described as guaranteed.

Royal Mail Tracked 24 is a next-working-day delivery aim rather than a guaranteed next-day service.

Delivery may take longer because of:

• postcode or geographic restrictions;
• Northern Ireland delivery routes;
• severe weather;
• courier disruption;
• periods of exceptionally high demand;
• bank holidays;
• industrial action; or
• events outside our reasonable control.

5. Alternative couriers

Although Royal Mail is our primary delivery provider, we may use another reputable courier or delivery service where reasonably appropriate.

6. Tracking

Where tracking is available, tracking information will normally be sent using the email address or telephone number provided with your order.

7. Incorrect delivery information

You are responsible for providing a complete and accurate delivery address.

Contact support@gc18.co.uk as quickly as possible if you discover an error.

We cannot guarantee that an address can be changed once an order has entered fulfilment or been dispatched.

8. Delayed or missing orders

If an order has not arrived within the expected delivery period, contact: support@gc18.co.uk

We will investigate with the delivery provider where appropriate.

Our delivery estimates do not remove any statutory rights you may have regarding late or non-delivery.

9. Damaged or incorrect orders

If your order arrives damaged, leaking, incomplete or incorrect, please contact us as soon as possible.

Where practicable, we ask that you contact us within 48 hours of delivery and provide:

• your order number;
• details of the issue; and
• photographs showing the damage or incorrect product.

The 48-hour request helps us investigate delivery issues quickly. It does not remove or reduce your statutory consumer rights.

Where appropriate, we may offer a replacement, refund or other remedy.

10. Change-of-mind cancellations

For eligible online purchases, you normally have 14 days from the day after you receive your order to tell us that you wish to cancel.

You do not need to provide a reason.

To cancel, email: support@gc18.co.uk Please include your name and order number.

After notifying us of the cancellation, eligible goods must normally be returned within a further 14 days.

11. Consumable and sealed products

GC18 is a consumable food-supplement product.

Where the statutory health-protection or hygiene exception applies, we cannot accept a change-of-mind return of an individual bottle once its protective or tamper-evident seal has been broken after delivery.

Please do not consume or open bottles that you intend to return following a change-of-mind cancellation.

Opening the postal carton or external retail packaging does not by itself remove your statutory cancellation rights.

If individual bottles remain securely sealed and unused, contact us and we will explain the return process.

Nothing in this section affects your rights where products are faulty, damaged, unsafe, incorrectly supplied or not as described.

12. Returning eligible products

Before sending a return, contact: support@gc18.co.uk We will provide return instructions.

Returned products should, where reasonably possible:

• remain unused;
• have their individual product seals intact;
• be returned with their original packaging; and
• be packaged securely to prevent damage during transit.

We may make a lawful deduction for diminished value if goods have been handled beyond what is reasonably necessary to establish their nature, characteristics and functioning.

13. Return postage

For eligible change-of-mind returns of sealed products, GC18 will cover reasonable standard return-postage costs.

We may ask you initially to pay the return postage.

Once the return has been received and its eligibility confirmed, we will reimburse reasonable agreed standard return-postage costs.

Please retain proof of postage and your postage receipt.

This does not affect any greater rights you may have where products are faulty or incorrectly supplied.

14. Original delivery charges

Where you cancel an entire eligible order under your statutory cancellation rights, we will refund the standard outbound delivery charge where required by law.

If you selected a more expensive premium delivery service, we are not required to refund the additional amount above the cost of our least expensive standard delivery option.

15. Refund timing

Approved refunds are made to the original payment method wherever possible.

For statutory cancellation returns, refunds will be made within the timeframe required by applicable law.

Where permitted, we may withhold reimbursement until we have received the returned goods or you have supplied evidence that the goods have been sent back, whichever occurs first.

Your payment provider or bank may take additional time to display a refund after we have processed it.

16. Faulty products

Your legal rights regarding faulty goods are separate from your change-of-mind cancellation rights.

If a GC18 product is faulty, unsafe, damaged, incorrectly supplied or not as described, contact us at: support@gc18.co.uk

Nothing in this policy limits your statutory rights under the Consumer Rights Act 2015 or other applicable legislation.

17. Contact

Questions about deliveries, cancellations, returns or refunds should be sent to: support@gc18.co.uk