Terms and Conditions

These Terms and Conditions apply to consumer purchases from gc18.co.uk.

The website and GC18 brand are operated by: GOLF NOOTROPIC LIMITED trading as GC18 Company Number: SC822822 Registered in Scotland

Registered office: Clyde Offices 2nd Floor 48 West George Street Glasgow G2 1BP Scotland

VAT Registration Number: 503762506 Email: support@gc18.co.uk

Please read these Terms before placing an order. Nothing in these Terms affects any statutory rights that you have as a consumer.

1. Our products

GC18 is sold as a food supplement.

Product descriptions, ingredients, serving information, warnings and other information are displayed on our website and/or product packaging.

You should always read the product label before consumption.

GC18 is not intended to diagnose, treat, cure or prevent disease and is not a substitute for professional medical advice.

Our product carries important warnings including:

High caffeine content: 166.7 mg/100 ml. Consume responsibly. Not recommended for those who are pregnant, breastfeeding, or trying to conceive. Keep out of reach of children. Consult a healthcare professional before use if you are taking any medication or have a medical condition. Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle.

Customers are responsible for determining whether a food supplement is appropriate for them.

If you are taking medication, have a medical condition or have concerns about consuming any ingredient, consult an appropriately qualified healthcare professional before use.

2. Placing an order

When you place an order, you are making an offer to purchase the products in your basket.

After submitting the order, you should receive an electronic acknowledgement.

An order is accepted when we send confirmation that the order has been accepted or dispatched, whichever occurs first.

We reserve the right to decline or cancel an order before acceptance where reasonably necessary, including because:

• a product is unavailable;
• payment cannot be authorised;
• pricing or product information contains an obvious error;
• fraud or misuse is suspected; or
• we cannot deliver to the address provided.

If payment has already been taken for an order that we cancel, we will refund the relevant amount.

3. Prices and VAT

Prices displayed on our consumer website include applicable VAT unless stated otherwise.

Delivery charges will be displayed before you complete your order.

We take reasonable care to ensure prices are accurate.

If an obvious pricing error occurs, we are not required to supply a product at an obviously incorrect price where it would have been reasonable for you to recognise that an error had occurred.

4. Payment

Available payment options may include:

• Shopify Payments;
• Stripe;
• PayPal;
• Apple Pay;
• Google Pay;
• Klarna; and
• other payment methods displayed at checkout.

Different payment-provider terms may apply to certain payment methods.

Where a third-party payment or credit provider is used, your agreement with that provider may be separate from your purchase agreement with GC18.

5. Delivery

Delivery availability, charges and estimated delivery times are described in our Shipping & Returns Policy and at checkout.

We currently deliver to eligible addresses in:

• England;
• Scotland;
• Wales; and
• Northern Ireland.

Delivery services may vary by address and postcode.

Delivery dates and timeframes are estimates unless we expressly state that a service is guaranteed.

6. Ownership and risk

Products remain our property until payment has been received in full.

For consumer orders, responsibility for the products normally passes to you when they are delivered into your physical possession or the possession of a person you have identified to receive them.

7. Cancelling an online order

Consumers normally have the legal right to cancel eligible distance purchases within 14 days after receiving the goods, without giving a reason.

You must tell us clearly that you wish to cancel. You can do this by emailing: support@gc18.co.uk

Once you notify us that you are cancelling, eligible products must normally be returned within a further 14 days.

Different rules apply to products where a statutory cancellation exception applies.

Further information is contained in our Shipping & Returns Policy.

8. Sealed consumable products

GC18 is a consumable food-supplement product.

For health-protection and hygiene reasons, where the applicable statutory exception applies, we cannot accept a change-of-mind cancellation return of a bottle where the bottle's protective or tamper-evident seal has been broken after delivery.

Opening the delivery carton or external packaging does not by itself remove your statutory rights.

Where individual bottles remain sealed, please contact us before returning your order.

This restriction does not affect your rights where a product is faulty, damaged, unsafe, incorrectly supplied or otherwise does not conform to your legal rights.

9. Faulty or incorrect products

Products supplied by GC18 must comply with applicable consumer law.

If a product is faulty, damaged, not as described or otherwise fails to meet your statutory rights, contact: support@gc18.co.uk

Nothing in these Terms limits your rights under the Consumer Rights Act 2015 or other applicable consumer-protection legislation.

10. Subscriptions

Where we offer a subscription option, the subscription price, delivery frequency, billing frequency and any introductory offer will be shown before you subscribe.

Unless stated otherwise when you subscribe, subscriptions continue and payments recur until cancelled.

You will be clearly informed before joining a subscription that recurring payments will be taken.

Where available, subscriptions may be managed through your GC18 customer account.

You may also contact support@gc18.co.uk regarding cancellation.

Where required by applicable law, we will provide renewal information, reminders, cooling-off information and a straightforward method of ending the subscription.

Cancellation stops future subscription renewals in accordance with the terms displayed when the subscription is purchased. It does not ordinarily reverse a payment for an order that has already been processed or dispatched unless a separate cancellation or statutory right applies.

Any trial, introductory or discounted subscription period will clearly state the amount that will become payable afterwards.

We may update this section when subscriptions are launched to reflect the specific subscription plan selected and any applicable changes in consumer law.

11. Customer accounts

Where customer accounts are available, you are responsible for:

• providing accurate account information;
• keeping login details secure; and
• notifying us if you believe your account has been accessed without permission.

We may suspend or close accounts reasonably suspected of fraud, abuse or misuse.

12. Promotions and discount codes

From time to time we may offer:

• discount codes;
• introductory discounts;
• bundles;
• gift cards;
• referral promotions;
• competitions; or
• other promotional offers.

Promotions may have separate eligibility criteria, expiry dates or terms.

Unless expressly stated otherwise:

• discount codes have no cash value;
• only one code may be used per order;
• codes cannot be retrospectively applied to completed orders; and
• we may refuse a discount where a code has been used fraudulently or contrary to its stated terms.

Competition-specific terms will be made available where required.

13. Gift cards

Where gift cards are offered, their validity period and any specific conditions will be clearly stated when purchased.

Gift cards are not exchangeable for cash except where required by law.

14. Reviews and user content

Where our website allows customers to submit reviews, feedback, photographs or other content, you must not knowingly submit:

• false or misleading information;
• content relating to an experience you did not genuinely have;
• unlawful content;
• abusive or defamatory material; or
• material that infringes another person's rights.

Where a review or endorsement has been incentivised, this must be disclosed where required.

We may moderate reviews for legal, fraudulent, abusive or irrelevant content but will not deliberately suppress genuine negative reviews merely because they are negative.

15. Website content

We take reasonable care to keep website information accurate.

Product photographs are illustrative and minor differences in appearance, packaging or presentation may occur.

We may update product packaging, ingredients, design or website information where appropriate.

Always check the information printed on the product received before consumption.

16. Intellectual property

All GC18 branding, logos, graphics, text, photography, packaging, website design and other intellectual property belong to us or are used under licence unless stated otherwise.

They must not be copied, reproduced, distributed or commercially exploited without permission.

17. Our liability to consumers

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation; or
• breach of rights that cannot legally be excluded.

We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable.

Products sold through our consumer website are supplied for personal and private use. We are not responsible under these consumer Terms for business losses such as lost profits, lost revenue or business interruption.

18. Events outside our reasonable control

We are not responsible for delay or failure caused by events genuinely outside our reasonable control.

This may include severe weather, postal or courier disruption, transport interruption, telecommunications failures or other exceptional events.

Your statutory rights remain unaffected.

19. Privacy

Our handling of personal information is explained in our Privacy Policy and Cookie Policy.

20. Wholesale and business purchases

These consumer Terms are intended for individuals purchasing primarily for personal use.

Purchases made principally for resale, trade or business purposes may be subject to separate Wholesale / Business Terms and Conditions.

Consumer cancellation rights do not necessarily apply to business transactions.

21. Changes to these Terms

We may update these Terms from time to time.

The Terms applying to an individual order will normally be those in force when that order was placed.

22. Governing law

These Terms are governed by Scots law.

If you are a consumer resident elsewhere in the United Kingdom, you continue to benefit from any mandatory consumer protections that apply to you in your place of residence.

Nothing in these Terms removes any right you may have to bring proceedings in a court that has jurisdiction under applicable consumer law.

23. Contact

Questions or complaints can be sent to: support@gc18.co.uk

We will investigate complaints and respond within a reasonable period.